Frequently Asked Questions

Here, you will find help and information on the most frequently asked questions and problems encountered with either joining the site or with membership access. Please check here first before contacting MISS NYLON Support.

CANCELLATION

To cancel your account at any time simply go to CCBill Consumer Services https://support.ccbill.com. You will need your relevant sign-up information which can be found on your sign-up confirmation email from CCBill. Your account stays open and active until the end of your last billing period. You will NOT receive any email to confirm cancellation unless you specifically request it!


BILLING INFORMATION

Some FAQ's about our billing policy:

Will my credit card payment details be secure?

Yes. This site uses CCBill to process all transactions using 128 bit encryption, which means it is as secure as any online banking system. This site does not see nor store any information relating to your card payment except of course for your name and password details for administration purposes.

Can I pay by any other method?

If you do not wish to use a credit or debit card, there are special arrangements available for payment by cash or postal order. Please contact CCBill support for details giving your preferred method of payment.

Why is my card rejected when I sign-up or why is my card not valid?

There are numerous reasons why this could happen and the majority will be related to the automatic approval and security process when your card is being authorised. You will need to contact CCBill billing company for further information. It is also possible that you are using a card type that is not accepted. Try using a different card or, if available, use the alternative billing provider given on the join page.

How much am I billed and how often?

When you subscribe, you are billed monthly. You will be re-billed every month until you cancel your account. You can cancel at anytime!

How long does my account last after I cancel?

You account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month!

How does the billing show up on my credit card?

Your billing appears on your credit card statement as "Ccbilleu.Com".

To dispute a billing:

Do you feel you have been charged in error? Were you billed twice in the same month? E-mail consumersupport@ccbill.com for help.


LOST ACCESS / FORGOTTEN PASSWORD

You have just signed up but you can't access the Member area.

The most common problem encountered is that you have entered your pass details incorrectly. Please use the copy and paste facility to enter the details from the confirmation email you receive after signing up to the login box.
Occasionally, there may be a delay in adding your pass details. Please try again after an hour of joining the site.
If neither of these common solutions has any effect or you have any other access issues please contact CCBill Support. Please provide the following information (without it the handling of your query may be delayed):

  • Your transaction number (given on the confirmation email).
  • Your username (DO NOT include your password).
  • Your operating system (such as Windows Vista, XP, Mac OSX, etc.).

On some occasions it has been found that anti-virus programs block access to adult sites without you even knowing about it. Please check your program and add the site to your safe list.

You have signed up but you haven't been sent my pass details!

There are two common reasons for not receiving a confirmation email. The most common is that an email address was entered incorrectly on the sign-up page. The quickest way to obtain your pass details is to contact CCBill Support and they will then send you your pass details by email. The other common reason is that your confirmation email has been sent to a spam, trash or junk email folder. Please check that it has not been sent there.

You are an existing member but you can't access the Member area.

If you have an account with us, the following are reasons why you might not be able to get access Member area.

Forgotten Password

You have forgotten your pass details. Your pass details will be included in your confirmation email from CCBill, the relevant billing company. Please check this. If you cannot locate your confirmation, please E-mail consumersupport@ccbill.com with your name, full email address (you signed up with), the last 8 digits of the credit card you used to subscribe and approx date of joining. Without this information no login information will be provided.

Wrong Case

You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.

Account Cancellation

Has your membership period expired? It is surprising how often this simple mistake is made. Please check the date you joined and the period of your subscription. You might have sent in a cancellation request some time ago and forgotten about it. You can E-mail consumersupport@ccbill.com your username, password, and updated billing information and they will be happy to re-open your account! For more information about billing procedures, consult our billing and cancellation policy. If you are rebilling, ensure your credit card or payment option has not been cancelled. If still valid please follow the steps given above.

Fraud

Another possible reason is that your username has been hacked or simply that you have tried to access the Member area from different PC's or devices. We employ a program which watches out for multiple users on the same username and password. This site operates an in-built security system which detects unusual activity and suspends the account accordingly. Unusual activity includes access through several devices over a period of time, access via different countries, plus a whole variety of other algorithms. If you've found a way to trip our security program, then we've turned off your codes until you contact consumersupport@ccbill.com.

Declined Card

If your credit card was declined upon renewal, we closed your account. Contact consumersupport@ccbill.com with updated card.


NON-STANDARD BROWSERS

Users of non-standard browsers may have issues accessing some features on my website or problems logging in. The basic answer to this problem is do NOT use the non-standard browsers that are proprietary and which are often given to you by your ISP. Try using the real Internet Explorer or Firefox browser that you have on your machine already.
Outdated browsers are also known to cause some issues, so again make sure you are running updated versions of your browser.


VIDEO QUESTIONS

Video Download / Playing Issues

To enjoy the best viewing experience, simply download the video of your choice. If videos do not play when clicked, try downloading them first. You can do this by right clicking on the download buttons on the video's page (on a Macintosh hold down control then left click), then select 'Save Link As', 'Save Target As', or 'Download Link Target'.
If downloaded videos do not play, I recommend using VLC media player. You can get the free version here: http://www.videolan.org/vlc

Why don't videos download when I click them?

Some users will notice that some videos when clicked will not download or play, or will take a long time to load. I recommend you look at the 'Video Download / Playing Issues' section of this FAQ if you are experiencing such problems. The change we made that caused this has resulted in an improved experience for most of our users, with an unfortunately negative impact on a small minority of our users. We ask that they use the right click method mentioned in 'Video Download / Playing Issues' as a workaround.

Windows Media Videos

In order to play our Windows Media files first make sure you save all the required software to view our Windows Media 9 files. Upgrading to the most recent Windows Media Player is also suggested. You can get the free version here: http://www.microsoft.com/windows/windowsmedia/player

Required operating systems:

  • PC only - Windows 98 SE, Windows ME, Windows 2000 or Windows XP, Windows Vista.
    It is easier to view our videos if you right click on them and hit ‘save target as’ and save them to your disk.
  • Mac users will need Flip4Mac Installed to watch Windows Media Videos. You can get the free version here: http://www.microsoft.com/mac/products/flip4mac.mspx

If for whatever reason you still cannot view our videos and are a current member of MISS NYLON area, then please contact me immediately for more assistance at support@miss-nylon.fr.

***Please mention:

  • You are a current member of MISS NYLON.
  • Be prepared to verify your account.
  • Provide the username and password you are trying to use.

Divx Videos

Divx is a video codec that provides stellar video quality along with tightly compressed filesizes. If you are using Windows Media Player files, we advise you to compare the 2 formats for quality and size. However, in order to play Divx files on any computer, you have to download and install the Divx codec/plugin. You can get the free version here: http://www.divx.com/fr/mac
Contact support@miss-nylon.fr if you're having trouble viewing any of the live video.


ZIPPED FILES

All my photo sections contain zips of my photo sets. You can view the gallery picture by picture and save each image individually or you can select to download the entire gallery through the zipped files. Instructions for using zip files are given below.

Zip Download

If zip do not play when clicked, try downloading them first. You can do this by right clicking on the download button (on a Macintosh hold down control then left click), then select 'Save Link As', 'Save Target As', or 'Download Link Target'.
Most operating systems already have an zip utility built in, but if you are using a non-standard operating system you may need to obtain a zip file program such as winzip. There are several free zip utility programs available and an internet search will soon reveal them.


PICTURE SIZE

Galleries are provided in two sizes 1200 x 800 and 2000 x 1300 pixels for the best resolution. Many popular browsers, such as Internet Explorer and Firefox, automatically re-size images in your browser window, so if your screen resolution is set to 1024 x 768 and you are trying to view a pic which is 2000 x 1300 you will need to enlarge them to their actual size to enjoy the full size image quality.


PRIVACY POLICY

Your privacy is important to me. I do not, and will not, distribute, rent or sell any personally identifiable information to third parties, other than as necessary to process your credit card payment.

I use your information solely in order to facilitate your viewing of our web site and to communicate with you. I also use this information to compile broad demographic and web site usage information about our users in general that does not contain anything that could be used to identify you personally. I use your e-mail address to send periodic email newsletters and promotional e-mail to you about services and products offered. You can indicate at any time that you do not wish to receive e-mail information from me. I do not provide your e-mail to third parties!

I take reasonable precautions to maintain the security of any information obtained from and about you. I provide you with a secure web page for you to submit your billing information. I maintain your personally identifiable information in a reasonably secure manner including storing such information behind firewalls. I recognize the importance of protecting your privacy. If you have any questions about this Privacy Statement, the practices of this web site or your dealings with me, please contact me at support@miss-nylon.fr

I am not responsible for the content or the privacy polices of web sites to which I may provide links or the websites of its advertisers.


ZERO TOLERANCE!

A general note about your account

  • This website uses a security system which records all login attempts to this Member area and will suspend any account where multiple logins have been detected or where unusual download activity has occurred. No system can distiguish between a genuine member, a hacker or someone who is using a stolen pass, so please DO NOT access this site from more than one PC or device. The security system will suspend any member's username where multiple login has been detected or where download limits have been violated.
  • May I remind you that under the terms of use of this website, all images and video clips are copyrighted and must only be used for your own personal pleasure. Anyone found breaching these terms will have their membership terminated immediately and will be reported to CCBill which will prevent you from joining any other website. I may also consider taking further action.
  • Please do NOT use a download accelerator, ripping or site sucker program. It will cause your username and password to be blocked permanently. When the server detects a downloading program it automatically kills the username and password and bans your ip address and you will no longer be able to enter the Members area. Permanent means permanent and you will still be denied access even if you re-sign up to the Member area.

GENERAL TERMS AND CONDITIONS:

Please read this page carefully. By using my Website ("MISS NYLON"), you are agreeing to be bound by this Agreement between you and me (the "MISS NYLON Web Site"), and to abide by the terms and conditions set forth herein. In addition, when using specific services, you agree to abide by any guidelines or rules posted in connection with those services, all of which are hereby incorporated by reference into this Agreement.

If you do not agree with any posted terms or rules, or with any part of this Agreement, you must not use the Site. This Agreement is subject to change by me at any time, and changes are effective upon posting at the Site. Your continued use of the Site following the posting of any changes to this Agreement means that you accept and agree to abide by such changes. If you do not comply with this Agreement at all times when using the Site, I reserves the right to deny or restrict your access to the Site. You should visit this page periodically to review my Terms and Conditions, because they are binding on you.

AGE OF MAJORITY

This website and my items are for adult pleasure. If you do not approve of what I do then please leave now. No persons under the age of eighteen (18) years old, or twenty-one (21) years old in jurisdictions where eighteen (18) years is not the age of majority, may directly or indirectly view or possess any of the material found on my website.

You hereby further affirm and warrant that you are currently over the age of eighteen (18) years old, or twenty-one (21) years old in jurisdictions where eighteen (18) years is not the age of majority, and are capable of lawfully entering into and executing the terms of this agreement. By looking at and purchasing the items and photos on my site, you agree that you are legally able to view and purchase items of a sexually explicit nature.

BILLING

If you purchase services (including regular and trial subscriptions) from the Site, your payment will be processed securely by www.CCBill.com, our designated E-ticket Supplier and Access Management Provider, or by www.PayPal.com. CCBill and PayPal may impose conditions or requirements in addition to those set forth in this Agreement, and your agreement to abide by those terms is also a condition of your use of the Site.

CCBill also provides customer service for billing and payment issues, including processing cancellation of trial subscriptions and regular subscriptions and issuing credits in connection with unauthorized transactions. Please keep a record of the transaction ID number provided by CCBill when you subscribe, and follow the instructions provided by CCBill for obtaining assistance with billing-related questions. https://support.ccbill.com

PayPal subscriptions can be accessed by logging into your PayPal account and viewing your History section and selecting Subscriptions. Information that can be found in this section includes, but is not limited to, the process to cancel your subscription, your next billing date, as well information if you have any questions about your subscription.

SUBSCRIPTION BILLING

If you decide to cancel your subscription, you must do so at least one day prior to the first monthly rebill date referenced at the bottom of your first transaction receipt. If you do not cancel at least one day prior to the end of the billing period, you are agreeing to continue as a regular subscriber upon the terms and conditions for regular subscriptions set forth herein, and you authorize my authorized E-ticket Supplier and Access Management Provider (CCBill or PayPal) to charge your credit card (or other approved payment facility) at the then-current monthly rate on a recurring basis until you terminate your subscription. If you cancel your subscription, your termination becomes effective at the end of the current billing period, otherwise your subscription will be automatically renewed for successive 30 day periods, and your credit card (or other approved payment facility) will be charged at the then-current subscription rate. Subscription fees are earned upon receipt and are non-refundable, whether or not termination is at your request. Subscription rates are subject to change at any time without notice. You are liable for any subscription charges incurred by you up to and until termination of your subscription to the Site.

COPYRIGHT

All rights are reserved. The contents of the Site are intended for the personal, noncommercial use of its visitors and subscribers. All materials published on the Site (including, but not limited to articles, photographs, images, illustrations, audio clips and video clips) (the "Content") are protected by copyright and other intellectual property laws, and are owned or controlled by me, or by the party credited as the provider of the Content, software or other materials. You agree to abide by all additional copyright or other notices, information or restrictions appearing in conjunction with any Content, software or other materials accessed through the Site.

The Site is protected by copyright as a collective work and/or compilation, pursuant to international laws and conventions and other copyright laws. You may not modify, adapt, translate, exhibit, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in this section of the Terms of the Site), create derivative works from, distribute, perform, display, reverse engineer, decompile or dissemble, or in any way exploit, any of the Content, software, materials or the Site in whole or in part.

Active subscribers may download or copy the Content and other downloadable items displayed on the Site for personal, noncommercial use on one computer at a time only, provided that they maintain all copyright and other notices contained in such Content. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from me or the copyright holder identified in the individual Content's proprietary notices. Subscriptions may not be assigned or transferred to any other person or entity, and any such purported assignment or transfer will result in the immediate termination of the subscription purportedly assigned or transferred without refund or reimbursement.

The use of the content on any other web site (including, without limitation, thumbnailing of images by image search engines) or in a networked computer environment for any purpose is prohibited.

Framing of any page, image, graphic, or other content by any other web site is prohibited.

Linking is permitted only to public areas of this site, and then only to HTML or PHP documents. Linking to images ("hotlinking") is expressively prohibited.

PLEASE NOTE: Not knowing the laws does not indemnify you from prosecution! All published materials are covered under international copyright laws and their protection. There is NO "Public Domain" for these materials. They are the property of the publisher. If you publish any image from this Site you are legally liable for prosecution!!!

NOTICE OF CLAIMED INFRINGEMENT

The Site respects the intellectual property of others, and I ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  2. Description of the copyrighted work or other intellectual property that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Site;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf

NO CHILD PORNOGRAPHY

You understand that all models appearing on this Site are, and were at the time of all recorded images, at least 18 years of age, and that my Website contains no child pornography. If you seek any form of child pornography (including so-called “virtual” child pornography), you must exit this site immediately. I take a strong and definite stand against child pornography. If you identify any images, real or simulated, depicting minors engaged in sexual activity within the Site, you are required to report the images to the Site. Include with your report any appropriate evidence, including the date and time of identification. All reports will immediately be investigated and the appropriate action will be taken. I enthusiastically cooperate with any law-enforcement agency investigating child pornography. If you suspect other outside websites are participating in unlawful activities involving minors, please report them to www.asacp.org. Users should implement parental control protections, such as computer hardware, software, or filtering services, which may help users to limit minors’ access to harmful material.

The Site requires all models to provide photo identification for age verification purposes. The Site has the right to immediately remove any photos of images depicting child pornography. The Site also holds the right to disable the offending party’s site without final payment.

ZERO TOLERANCE FOR SHARING LOGIN INFORMATION

The Site has a zero tolerance for sharing or trading login information. If your username has been shared with other people your membership will be closed down immediately without a refund of any kind. The Site has a password program that is set up to automatically detect and suspend users whose Username + Password is used by two or more unique IP addresses.

LINKS TO OTHER WEB SITES

The Site contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by me of the contents on such third-party Web sites. I am not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

INFORMATION COLLECTION AND MANAGEMENT:

Personal information

"Personally identifiable information" is information that can be used to identify or contact you, such as your name, e-mail address, home or work address, or telephone number. I only have access to the personally identifiable information that you provide to me. For example, I cannot determine your e-mail address unless you provide it. I cannot gain access to other information on your computer.

Those who visit only public areas of my Website and who do not purchase goods or services do not need to, and generally do not, provide me with any personally identifiable information.

Those who wish to join the Site, however, or to purchase products or services or sign up for my mailing list, must provide me with enough information to enable me to process the requested transaction. This generally includes, at a minimum, personally identifiable information such as name, address, e-mail address. Members also select, and thereby provide, a username and password combination.

For those wishing to purchase membership to the Site, CCBill only has access to credit card information.

How I use the information

All of your information is kept private. Your personally identifiable information is used only to process the requested transaction. I don't sell your information, I hate spam and would never promote it. There is no spy cookies or anything of the like on my site. Your privacy is important to me as it is you. Unless you request, I may contact you with special offers, special notices and general information relating to my website only. On occasion, for example, I may send emails to introduce a product or service that I think will interest you. You will not be contacted again if you request not to.

I’ll never intentionally disclose any personally identifying information to any third party!

Credit card information

I do not store any information about your credit card. If you purchase services (including membership subscriptions) from the Site, your payment will be processed securely by www.CCBill.com or www.PayPal.com, our designated E-ticket Supplier and Access Management Provider. To know more about the Privacy Policy of CCBILL or PayPal, please visit directly their site.

LINKS TO OTHER SITES

This site contains links to other websites. I am not responsible for the privacy practices or the content of such websites. For example, credit card billing is provided by www.CCBill.com. The privacy of information that you provide to those companies is governed by their respective privacy policies and not by that of my Website.

 

QUESTIONS REGARDING TERMS AND CONDITIONS OR PRIVACY POLICY

Questions regarding this statement? Write me at: contact@miss-nylon.fr

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